2007年12月12日星期三
2007年12月3日星期一
Cherry Cheng's English lesson 001 A - 秧秧教英语之《欲望都市》篇001A
I am cooperating with Ms. Cherry Cheng who has some great videos for Chinese students of English. I'll be embedding her videos here and on YuYan.biz .
2007年11月21日星期三
BECS # 25 - Skype
Key phrases and vocabulary:
Three-way call = 3-way call
to ping
video conference
microphone
distant
tinny
Skype
VoIP = voice over IP
latency = delay
over
good enough
Example Conversation:
Mike: Hello! This is Mike!
Boyd: Mike! Hello! This is Boyd. How are you?
Mike: Good. Good. Where's Eric?
Boyd: Eric... Ah, I don't think he's on yet. Let me ping him on MSN (Messenger).
Mike: OK.
Eric: Hello-o-o-o-o. This is Eric-c-c-c-c.
Mike: Eric. Ah. We can barely hear you.
Eric: Hello-o-o-o-o? Yes, hi this is Eric.
Mike: Eric, this is Mike. Can you please speak closer to your microphone?
Eric: Speak closer to my microphone?
Mike: Yes, we can barely hear you. You sound very distant.
Boyd: Eric, you sound very tinny.
Eric: OK. I am now closer to the microphone. Can you hear me?
Boyd: Yes, but there is a little bit of a latency. A little bit of a delay. Over!
Mike: Well, it is good enough. OK guys. Let's start the meeting.
And audio:
Three-way call = 3-way call
to ping
video conference
microphone
distant
tinny
Skype
VoIP = voice over IP
latency = delay
over
good enough
Example Conversation:
Mike: Hello! This is Mike!
Boyd: Mike! Hello! This is Boyd. How are you?
Mike: Good. Good. Where's Eric?
Boyd: Eric... Ah, I don't think he's on yet. Let me ping him on MSN (Messenger).
Mike: OK.
Eric: Hello-o-o-o-o. This is Eric-c-c-c-c.
Mike: Eric. Ah. We can barely hear you.
Eric: Hello-o-o-o-o? Yes, hi this is Eric.
Mike: Eric, this is Mike. Can you please speak closer to your microphone?
Eric: Speak closer to my microphone?
Mike: Yes, we can barely hear you. You sound very distant.
Boyd: Eric, you sound very tinny.
Eric: OK. I am now closer to the microphone. Can you hear me?
Boyd: Yes, but there is a little bit of a latency. A little bit of a delay. Over!
Mike: Well, it is good enough. OK guys. Let's start the meeting.
And audio:
2007年10月21日星期日
BECS # 24 - securities - 语言点 biz - 商业英文第24课
Key vocabulary:
securities
stocks
bonds
debt
portfolio
Example conversation:
A: Hi John. How's your portfolio doing?
B: Hi Fred. My portfolio of securities is doing well. My stocks are up 30%. Although my bonds aren't doing too well...
B: I see.
A: Fred, how about you?
B: Well, I have some debt. Personal debt. So I don't have a lot of money in securities.
A: Well, try your best to rectify that my friend!
B: Oh! I will!
Audio:
securities
stocks
bonds
debt
portfolio
Example conversation:
A: Hi John. How's your portfolio doing?
B: Hi Fred. My portfolio of securities is doing well. My stocks are up 30%. Although my bonds aren't doing too well...
B: I see.
A: Fred, how about you?
B: Well, I have some debt. Personal debt. So I don't have a lot of money in securities.
A: Well, try your best to rectify that my friend!
B: Oh! I will!
Audio:
2007年10月13日星期六
BECS # 23 - McDonalds for breakfast - 语言点 biz - 商业英文第23课
Key phrases:
drive-through restaurant
drive-through lane
fast food
Example conversation:
A: Hello?
B: How can I help you?
A: Hi. Good morning. I'd like to get a number one (#1) meal with orange juice, please.
B: Anything else today?
A: No ma'am!
B: US$4.13. (Please drive to the) First window.
A: Thank you!
Audio:
drive-through restaurant
drive-through lane
fast food
Example conversation:
A: Hello?
B: How can I help you?
A: Hi. Good morning. I'd like to get a number one (#1) meal with orange juice, please.
B: Anything else today?
A: No ma'am!
B: US$4.13. (Please drive to the) First window.
A: Thank you!
Audio:
2007年10月5日星期五
BECS # 22 - registering a complaint - 语言点 biz - 商业英文第22课
Key phrases:
Customer service
To register a complaint
Example conversation:
A. Hello? “Widgets Are Us”, how may I help you?
B. Hi. This is Mrs. Jones. I have a complaint. I need to register a complaint.
A. You need to register a complaint. OK, how can we help you? What seems to be the problem?
B. I have purchased a fan. When I got home, the fan did not work. I am angry.
A. Oh, don’t be angry. We’re here to help you. Customer service is our top priority. So, what is the specific problem with the fan?
B. I plugged the fan in and it did not work. I need a new fan … or I want my money back.
A. Understood. Can you bring the fan down to one of our stores?
B. Yes. What day? And where do I bring the fan?
A. You can bring it to any one of our outlet stores. Monday – Friday 9am – 7pm. When you come into the store ask for the Customer Service desk which is usually in the back.
B. So at the back of the store there is a Customer Service desk and they can help with my problem?
A. That’s correct. And please do remember to bring your receipt.
B. Yes. I will bring my receipt and the broken fan. And I will come to the store and go to the customer service desk which is usually in the back of the store.
A. That’s correct. We’re sorry to cause you this extra trouble and we hope you’ll continue to be a loyal customer of “Widgets Are Us”.
B. Yes, I am very disappointed but I will bring the fan and hopefully you will fix the fan or give me my money back.
A. Yes, we will solve your problem.
B. Thank you.
A. Talk soon. Bye.
B. Bye.
Audio:
Customer service
To register a complaint
Example conversation:
A. Hello? “Widgets Are Us”, how may I help you?
B. Hi. This is Mrs. Jones. I have a complaint. I need to register a complaint.
A. You need to register a complaint. OK, how can we help you? What seems to be the problem?
B. I have purchased a fan. When I got home, the fan did not work. I am angry.
A. Oh, don’t be angry. We’re here to help you. Customer service is our top priority. So, what is the specific problem with the fan?
B. I plugged the fan in and it did not work. I need a new fan … or I want my money back.
A. Understood. Can you bring the fan down to one of our stores?
B. Yes. What day? And where do I bring the fan?
A. You can bring it to any one of our outlet stores. Monday – Friday 9am – 7pm. When you come into the store ask for the Customer Service desk which is usually in the back.
B. So at the back of the store there is a Customer Service desk and they can help with my problem?
A. That’s correct. And please do remember to bring your receipt.
B. Yes. I will bring my receipt and the broken fan. And I will come to the store and go to the customer service desk which is usually in the back of the store.
A. That’s correct. We’re sorry to cause you this extra trouble and we hope you’ll continue to be a loyal customer of “Widgets Are Us”.
B. Yes, I am very disappointed but I will bring the fan and hopefully you will fix the fan or give me my money back.
A. Yes, we will solve your problem.
B. Thank you.
A. Talk soon. Bye.
B. Bye.
Audio:
2007年9月24日星期一
BECS # 21 - 语言点 biz - checking into a hotel
Key phrases:
To check into a hotel
Surname = family name
Given name
Here you are
imprint
Example conversation:
A. Hello, may I help you?
B. Yes, I’m checking in.
A. Alright. And…what’s your name?
B. My name is Hu Jintao.
A: Uh, I’m sorry?
B. Oh, it’s a Chinese name. Hu Jintao.
A. OK, let me see… in the computer … I’m sorry; I don’t see any “Jintao.”
B. Oh, no, no, no. You’re … The family name, the surname is Hu. H-U.
A. Oh?
B. Yes, Hu Jintao. You see, in Chinese, we put the family name or surname in front and the individual’s given name at the.. at the end. So, it’s Hu Jintao. Or, in English, you could say “Jintao Hu.”
A. Oh, OK Mr. Hu. Yes, we have your reservation right here. You’ll be staying with us for … two nights and three days. Is that correct?
B. Yes, that’s correct.
A. May I see your passport please?
B. Here you are.
A. Thank you. OK Mr. Hu. I am going to put you in a room with two twin beds and uh, it’s a smoking room.
B. A smoking room?
A. Yes, a smoking room.
B. No no no! I don’t smoke!
A. You don’t smoke?
B. No.
A. Oh, OK. Non-smoking room….. We have a non-smoking room with a king-sized bed. Would that be acceptable?
B. Very much so. Thank you!
A. Certainly. And last but not least, I need your credit card. I need to take an imprint of it for any bills … ah … any expenses that are not already prepaid.
B. Alright. Here you are.
A. Thank you Mr. Hu. Here’s your room key. Please enjoy your stay.
B. I will! Thank you!
To check into a hotel
Surname = family name
Given name
Here you are
imprint
Example conversation:
A. Hello, may I help you?
B. Yes, I’m checking in.
A. Alright. And…what’s your name?
B. My name is Hu Jintao.
A: Uh, I’m sorry?
B. Oh, it’s a Chinese name. Hu Jintao.
A. OK, let me see… in the computer … I’m sorry; I don’t see any “Jintao.”
B. Oh, no, no, no. You’re … The family name, the surname is Hu. H-U.
A. Oh?
B. Yes, Hu Jintao. You see, in Chinese, we put the family name or surname in front and the individual’s given name at the.. at the end. So, it’s Hu Jintao. Or, in English, you could say “Jintao Hu.”
A. Oh, OK Mr. Hu. Yes, we have your reservation right here. You’ll be staying with us for … two nights and three days. Is that correct?
B. Yes, that’s correct.
A. May I see your passport please?
B. Here you are.
A. Thank you. OK Mr. Hu. I am going to put you in a room with two twin beds and uh, it’s a smoking room.
B. A smoking room?
A. Yes, a smoking room.
B. No no no! I don’t smoke!
A. You don’t smoke?
B. No.
A. Oh, OK. Non-smoking room….. We have a non-smoking room with a king-sized bed. Would that be acceptable?
B. Very much so. Thank you!
A. Certainly. And last but not least, I need your credit card. I need to take an imprint of it for any bills … ah … any expenses that are not already prepaid.
B. Alright. Here you are.
A. Thank you Mr. Hu. Here’s your room key. Please enjoy your stay.
B. I will! Thank you!
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