Customer service
To register a complaint
Example conversation:
A. Hello? “Widgets Are Us”, how may I help you?
B. Hi. This is Mrs. Jones. I have a complaint. I need to register a complaint.
A. You need to register a complaint. OK, how can we help you? What seems to be the problem?
B. I have purchased a fan. When I got home, the fan did not work. I am angry.
A. Oh, don’t be angry. We’re here to help you. Customer service is our top priority. So, what is the specific problem with the fan?
B. I plugged the fan in and it did not work. I need a new fan … or I want my money back.
A. Understood. Can you bring the fan down to one of our stores?
B. Yes. What day? And where do I bring the fan?
A. You can bring it to any one of our outlet stores. Monday – Friday 9am – 7pm. When you come into the store ask for the Customer Service desk which is usually in the back.
B. So at the back of the store there is a Customer Service desk and they can help with my problem?
A. That’s correct. And please do remember to bring your receipt.
B. Yes. I will bring my receipt and the broken fan. And I will come to the store and go to the customer service desk which is usually in the back of the store.
A. That’s correct. We’re sorry to cause you this extra trouble and we hope you’ll continue to be a loyal customer of “Widgets Are Us”.
B. Yes, I am very disappointed but I will bring the fan and hopefully you will fix the fan or give me my money back.
A. Yes, we will solve your problem.
B. Thank you.
A. Talk soon. Bye.
B. Bye.
Audio:
博文
没有评论:
发表评论