BECS # 24 - securities - 语言点 biz - 商业英文第24课

Key vocabulary:

securities

stocks

bonds

debt

portfolio

Example conversation:

A: Hi John. How's your portfolio doing?

B: Hi Fred. My portfolio of securities is doing well. My stocks are up 30%. Although my bonds aren't doing too well...

B: I see.

A: Fred, how about you?

B: Well, I have some debt. Personal debt. So I don't have a lot of money in securities.

A: Well, try your best to rectify that my friend!

B: Oh! I will!





Audio:

BECS # 23 - McDonalds for breakfast - 语言点 biz - 商业英文第23课

Key phrases:

drive-through restaurant

drive-through lane

fast food

Example conversation:

A: Hello?

B: How can I help you?

A: Hi. Good morning. I'd like to get a number one (#1) meal with orange juice, please.

B: Anything else today?

A: No ma'am!

B: US$4.13. (Please drive to the) First window.

A: Thank you!






Audio:

BECS # 22 - registering a complaint - 语言点 biz - 商业英文第22课

Key phrases:

Customer service

To register a complaint

Example conversation:

A. Hello? “Widgets Are Us”, how may I help you?

B. Hi. This is Mrs. Jones. I have a complaint. I need to register a complaint.

A. You need to register a complaint. OK, how can we help you? What seems to be the problem?

B. I have purchased a fan. When I got home, the fan did not work. I am angry.

A. Oh, don’t be angry. We’re here to help you. Customer service is our top priority. So, what is the specific problem with the fan?

B. I plugged the fan in and it did not work. I need a new fan … or I want my money back.

A. Understood. Can you bring the fan down to one of our stores?

B. Yes. What day? And where do I bring the fan?

A. You can bring it to any one of our outlet stores. Monday – Friday 9am – 7pm. When you come into the store ask for the Customer Service desk which is usually in the back.

B. So at the back of the store there is a Customer Service desk and they can help with my problem?

A. That’s correct. And please do remember to bring your receipt.

B. Yes. I will bring my receipt and the broken fan. And I will come to the store and go to the customer service desk which is usually in the back of the store.

A. That’s correct. We’re sorry to cause you this extra trouble and we hope you’ll continue to be a loyal customer of “Widgets Are Us”.

B. Yes, I am very disappointed but I will bring the fan and hopefully you will fix the fan or give me my money back.

A. Yes, we will solve your problem.

B. Thank you.

A. Talk soon. Bye.

B. Bye.







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